DEALER SERVICE INSTRUCTIONS
Safety Recall #741 -- Lower Steering Column Coupler
This service requirement applies only to 1995 model year Dodge and Plymouth Neon (PL)vehicles.
The lower steering column coupler on the above listed vehicles, may separate as a result of a hard undercarriage impact. To correct this condition, the lower steering column coupler must be replaced.
Two (2) unique part packages are required for this recall depending upon whether the vehicle is equipped with power or manual steering. Each involved dealer, to whom vehicles in the recall were invoiced, will receive enough of each Steering Coupler Package to service about 25% of those vehicles.
Dealers should determine which parts package is required for each vehicle at the time appointments are scheduled to assure that the correct parts package is available when the customer arrives. Refer to the Parts section for details.
SAFETY RECALL TO REPLACE YOUR VEHICLE'S LOWER STEERING COUPLER
Dear Neon Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Chrysler Corporation has determined that a defect which relates to motor vehicle safety exists in some 1995 Dodge and Plymouth Neon vehicles.
The problem is... The lower steering column coupler on your Neon (identified on the enclosed form), may separate after a hard underbody impact.This could result in a loss of steering control and cause an accident without prior warning.
What Chrysler and your dealer will do
Chrysler will repair your Neon free of charge (parts and labor).
To do this, your dealer will replace the lower steering column coupler. The work will take about one hour to complete. However, additional time may be necessary depending on how dealer appointments are scheduled and processed.
What you must do to ensure your safety
* Simply contact your dealer right away to schedule a service appointment. Ask the dealer to hold the parts for your vehicle
or to order them before your appointment.
* Bring the enclosed Owner Notification Form with you to your dealer. It explains the required service to the dealer.
If you need help... If you have trouble getting your vehicle repaired, please call the Chrysler Customer Center, toll free, at 1-800-992-1997. A representative will assist you in getting your vehicle repaired. If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator,National Highway Traffic Safety Administration, 400 Seventh Street,S.W., Washington, D.C. 20590, or call the Toll Free Auto Safety Hotline at 1-800-424-9393. (Washington, D.C. area residents may call 1-202-366-0123.)
We're sorry for any inconvenience, but we are sincerely concerned about your safety.Thanks for your attention to this important matter.
Customer Services Field Operations